Support

VietQuest currently offers the Ha Noi Journey with 5 Areas and 15 Destinations, centred on the Old Quarter and nearby heritage sites. You can read the articles and watch the films anywhere, but activating a Destination and meeting its spirit requires you to be there in person.

A recent iPhone or Android phone with GPS and a camera, the VietQuest app installed, and location and camera permissions granted when asked. Mobile data to download content the first time. And comfortable shoes for walking.

A ticket unlocks digital content for the scope you choose, a Journey, an Area or a Region, with no time limit. The introduction to every Destination is always free; a ticket unlocks the full version with in-depth articles, films and the AR spirit.

A ticket is tied to your account. At any one time, your account is unlocked on one device. Your friends or family can all share the experience on that device. That is the spirit of "One ticket — the whole group explores together".

Sign in with the same account (Apple, Google or Zalo) on the new phone and choose to switch devices. The old device locks automatically. You can switch yourself up to once every 24 hours; if you need it sooner, email us.

Articles and films for Destinations you have unlocked are stored on your phone after the first download, so you can still read and watch on a weak connection. Activating a new Destination and syncing your collection require a connection.

For in-app purchases, refunds follow the Apple App Store or Google Play policy and are requested directly from Apple or Google. For purchases made on the web, the company's refund policy in the Terms of Use applies; email us with your transaction ID.

In the app, go to Me → Delete account. Or email admin@vietquest.vn from the address linked to your account. We delete the account and personal data within 30 days, except records we must keep under tax and accounting law.

No. VietQuest uses your location only while the app is open, to recognise that you are near a Destination. There is no background tracking and we do not store your movement history.

Email admin@vietquest.vn for anything about usage, tickets, personal data or partnerships. Call +84 96 619 6066 during business hours.